Refund policy

Return & Refund Policy

At Meerhaz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging.
The item must not be damaged due to misuse, negligence, or improper handling.
You must provide your order details or proof of purchase.

To request a return, please contact us at info@meerhaz.com within 7 days of receiving your order. Please do not send any item back before your return request has been approved and you have received return instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@meerhaz.com and provide clear photos or videos of the product and its packaging.

After reviewing the issue, we will provide you with the appropriate instructions for replacement or return.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personal care and hygiene products
Clearance or sale items
Products that have been used, damaged, or altered after delivery
Any item that is not in its original condition or packaging

If you are unsure whether your product is eligible for return, please contact us at info@meerhaz.com before sending it back.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

For damaged, defective, or incorrect items, Meerhaz will provide instructions regarding the return or replacement process.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed within 5–10 business days.

For Cash on Delivery (COD) orders, approved refunds will be arranged through an appropriate refund method communicated to the customer by our team.

Please note that the time required for the refund to reach you may vary depending on the payment or banking method used.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Depending on product availability and the circumstances, we may offer a replacement or another suitable resolution.